Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–3 business days. Once your order ships, you will receive a shipping confirmation email with tracking information when available.

How can I track my order?

Once your order has shipped, tracking information will be provided by email when available. You can use the tracking number to follow your package through the carrier.

Do you accept returns?

Yes. We accept eligible returns within 30 days of delivery. Please see our Shipping & Returns policy for complete details.

What if I receive a damaged or incorrect item?

Please contact us at info@viviboho.com within 7 days of delivery and include your order number and clear photos of the item and packaging. We will be happy to assist you.

How should I care for my jewelry?

To keep your jewelry looking beautiful, avoid water, perfume, lotions, chemicals, and harsh cleaning products. Store your pieces in a dry place and clean them gently with a soft jewelry cloth.

For more information, please visit our Jewelry Care page.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at info@viviboho.com. We will do our best to accommodate your request before the order is processed or shipped.

Do you offer gift wrapping?

If you want to offer gift wrapping, we can add the exact information here once you’ve decided how you want to handle it.

How can I contact ViviBoho?

For questions about your order, products, shipping, or returns, please email us at info@viviboho.com.

We’ll do our best to respond within 1–2 business days.

Thank you for choosing ViviBoho. 🤍