Shipping & Returns
Shipping
We carefully prepare each order and ship it with care.
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information when available.
Please make sure your shipping address is correct before placing your order. ViviBoho is not responsible for delays or delivery issues caused by an incorrect or incomplete address.
Delivery times may vary depending on the destination and carrier. Please note that shipping delays caused by the carrier are outside of our control.
Returns
We want you to love your ViviBoho jewelry. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unworn and in its original condition.
- The item must be returned in its original packaging, when applicable.
- Custom or personalized items are not eligible for return.
- Sale or final-sale items are not eligible for return.
To request a return, please contact us at info@viviboho.com and include your order number and the reason for your return.
Once your return is received and inspected, we will process your refund to the original payment method. Please allow several business days for the refund to appear on your account.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or there was an error with the order.
We recommend using a trackable shipping service when returning an item. ViviBoho is not responsible for returns that are lost or damaged during transit.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at info@viviboho.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can assist you.
Questions
If you have any questions about shipping or returns, please contact us at info@viviboho.com.
Thank you for choosing ViviBoho. 🤍